FAQs

How much does a preventative maintenance program cost?

Each program is designed around your needs. Factors include number of locations, number of units, type of equipment, accessibility and how often it is being performed. We will be happy to provide you a free, no obligation quote.

Are you licensed, bonded, and insured?

Yes! We would be more then happy to provide necessary certificates for all work performed at your location(s)!

How often do I need preventative maintenance?

Most companies choose a quarterly program. You may need more or less inspections depending on what kind of business you are in. A small business with very little equipment may only need a spring and winter start up. A manufacturing plant using industrial solvents, or a hair salon or a restaurant with a lot of flour in the air may need a few more. We will work with you to design the perfect program for your situation.

Do you stand behind your work?

Yes! All service comes with a 30 day labor guarantee. Some installations and repairs could be longer.

How long have you been in business?

Artisan Heating & Cooling Inc. has been in business for over 20 years.

Do you do a thorough job on my preventative maintenance?

Yes we do! Unfortunately, a lot of companies in this industry will not point out the “little” things starting to go wrong with your systems. They feel when it does break, you will be calling them out to repair it so they will make more money. Here at Artisan, we believe the exact opposite. We would rather repair a $50 item to prevent a breakdown in the future. We know by eliminating problems before they happen, we have a happy, lifelong customer. Lifelong customers send referrals…referrals grow our business!

There are a lot of HVAC companies out there, why should I use Artisan?

All of our techs are N.A.T.E certified. What that means to you is your job will be handled professionally and thoroughly…saving you money! In addition, we can assign specific techs to your location so you always have the same tech which allows them to become very familiar with your equipment. We always follow up with you after a preventative maintenance or service call is completed. We want to be sure you are satisfied! Best of all, when you are a contracted client of Artisan’s, you receive preferential treatment. Not only do you receive a preferred hourly rate, we also move you to the top of the list for service calls. No more waiting 2 or 3 days for service. Artisan is there in a flash!

What kind of equipment do you work on?

We work on ALL system and brands.